Frequently Asked Questions
Everything you need to know about your Ashley Black Guru experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can follow your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Ashley Black Guru ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our chart, as our high-fashion cuts may vary between collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics are sourced responsibly and produced under fair labor conditions.